How To Be Assertive

It’s not easy to be assertive, with fine lines between passive, assertive and aggressive behaviour. This one-day workshop will teach you how to be forthright and clear about your wants and needs.

How To Be Assertive

How To Be Assertive

It is not always easy to be truly assertive, there are fine lines between passive, assertive and aggressive behaviour. In this one-day assertiveness training workshop we teach you how to be forthright and clear about your wants and needs, while still considering the rights, wants and needs of others.

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This one-day assertiveness training workshop is highly interactive and takes place within small groups to enable you to learn from others and grow a personal support network. 

Throughout the day, you will learn different approaches and techniques to enable you to get your points across effectively and positively in the modern workplace. 

Specifically, you will get a greater appreciation of:

  • The differences between passive, aggressive and assertive behaviour
  • The role of self-confidence
  • Dealing with feelings
  • Setting boundaries
  • The art of saying no
  • Dealing with difficult people and situations
  • Managing conflict
  • Closing conversations 

Are you a supervisor or manager looking to improve your ability to plan and prioritise work and achieve all your goals?  Then this is a course for you.

At the end of this course you will receive a certificate of attendance.
You will also produce a personal development plan which can be used to support your ongoing assertiveness development.

Initially ‘inducted’ into work by the UK military and thereafter working within further and higher education and the charity sectors, our trainer is a globally experienced leader with a track record of accomplishment in delivering cultural transformations and service realignments within highly complex organisational structures. Her areas of expertise include;

  • Globally Dispersed Team Leadership: Providing motivational leadership and oversight to cross-functional teams, inspiring staff to deliver above expectations through continual team engagement and development strategies
  • Organisational Change & Process Re-engineering: Challenging the status quo within established structures and systems, targeting key opportunities to transform operating models and streamline operations to turn around operations and ensure service quality
  • Performance Measurement & Enhancement: Driving the design and integration of comprehensive data analysis, trend forecasting and performance assessment tools to clearly identify critical needs for change and improvement in the development of corporate policy and organisational growth
  • Strategic Leadership: Performing comprehensive assessments of organisational practices and processes, driving the implementation of best practices within global teams to enhance efficiency
  • Corporate Management & Governance: Building and maintaining strong relationships and strategic partnerships to guide the successful delivery critical enhancements to client service, staff engagement, performance management and governance processes.

In 2017, Carole completed her Doctorate in Business Studies specialising in understanding how people make sense of work within complex environments.  She is using her expertise and knowledge to support organisations develop high performing and resilient teams and to lead complex transformation projects.

All of our face-to-face training courses take place at our learning centre in Spalding, Lincolnshire. The environment is extremely comfortable, studious and professional and course numbers for management courses are capped at only 12 candidates per course allowing candidates to benefit from a high level of personal coaching from your trainer.

Our purpose built Learning Centre benefits from;

  • 65" touch screen with built-in camera for video conferencing
  • 9ft telescopic projector screen
  • Individual desktop power points for laptops and chargers (no additional charge)
  • Printer for any additional course notes
  • Temperature controlled air conditioning and heating
  • Comfy break out areas for group work
  • Separate board room is available to hire for wraparound staff meetings etc.
  • Free on-site parking

We have an onsite technical team and concierge to ensure that your day goes without a hitch and create an optimum learning environment.

All courses are delivered with a free lunch provided onsite and free tea, coffee and soft drinks available throughout the day.


£415 + VAT