Terms & Conditions
1. Company Information
PSP Business Services is a trading name for PSP Limited, a company incorporated in England and Wales with Company No. 06507907 whose registered office is at Carver House, Apex Court, Spalding Office Park, Elsoms Way, Pinchbeck, Spalding PE11 3JG
Hereafter known as “the company”.
T: 01775 722377
In these Conditions the following expressions shall have the following meanings:
The company means PSP Business Services.
The client means the person, company or other legal entity identified as providing a request to the company to supply Services.
Services means the goods or services to be provided by the company to the client under the terms of the contract and services shall be construed accordingly.
Confirmation date means the date when all the following apply:
o A request to supply services has been received from the client by the company.
o The company has confirmed to the client that the course or other services requested are available and the price is correct.
o Payment has been received or alternative payment method agreed.
Contract means the contract between the company and the client under which the services are to be supplied by the company to the client.
Training provider means the company delivering a course when this is not the company.
Working day means every day of the week apart from Saturday, Sunday and statutory holidays.
Intellectual property includes all training materials, course manuals, inventions, patent applications, granted patents, registered and unregistered designs, copyright works, trademarks and confidential information.
The price payable for the services shall be the list price of the company at the confirmation date unless otherwise stated.
The company reserves the right to increase the price from that advertised on the website or in other forms at our discretion and for any reason prior to the course commencement. Where this affects the price payable by the customer and the customer has made payment of the previous advertised price (not including purchase orders and reservations) and does not wish to proceed at the increased price a full refund will be payable.
The price does not include travel, accommodation, meals or other related expenses in attending any course or services provided by the company.
All prices are exclusive of Value Added Tax (VAT) and this will be charged at the appropriate rate.
4. Terms of Payment
Where the services relate to the provision of a training course, payment can be made by BACS or debit, credit card through PayPal is required at time of booking onto the course. Special arrangements may be separately agreed in the case of late bookings.
Where pre-agreed by the company, payment may be agreed by purchase order (from a company based within the UK only). Where payment by purchase order is agreed these terms and conditions shall remain in full force and no variation to these terms and conditions is accepted by the company whether detailed by the customer within the purchase order or by another means without specific acceptance by the company in writing. Where agreement has not been provided in writing any additions or variations to these Terms and Conditions shall be null and void.
In any event the company reserves the right to refuse admission if payment has not been received prior to attending the course.
4. Training Courses
The company provides training in conjunction with selected training providers. To the best knowledge of the company these training providers are suitably qualified and accredited to deliver the training courses offered.
The contents of course schedules are intended for general guidance only and do not form any part of a contract. The company reserves the right to make any reasonable variations to public and in-house courses, including the content and location of the courses, without notice.
The indication of course availability and location shown on the company website is for general guidance and does not form any part of a contract. Please contact the company before making any travel or accommodation arrangements as the company will not be liable for any action that you may take in reliance on the information. It is the responsibility of the client to ensure that the delegates meet the prerequisites of the course on which they are booked, and that the course content meets their requirements.
The company will perform the services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the services are hereby expressly excluded.
Unless otherwise indicated, all courses are delivered solely in English and all delegates must be sufficiently proficient in English language before attending a course.
For courses not exclusive to one client, the company and its training providers reserve the right to refuse admission to the training premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the training premises or to remove any such person after the commencement of a course.
The company reserves the right to ask a delegate to leave a training course if it is felt that they are unable to participate and contribute to the learning on the course. This includes inappropriate behaviour and actions that are detrimental to the learning received by other participants on the course.
5. Course Duration
Course durations are clearly stated on the website.
All courses are run on working days only (Tuesday, Wednesday or Thursday), unless otherwise stated.
6. Cancellation, Transfers and Substitutions with respect to Training Courses
The company reserves the right to cancel or reschedule any course that does not meet our minimum number in terms of candidates booked. We will provide a minimum of one week’s notice where this is the case and offer an alternative date. Should the alternative date not be suitable a full refund will be given.
In such circumstances the company will endeavour to provide one week’s notice of cancellation or change to the client. In the event of cancellation the client will be entitled to a full refund of the course fee but the company shall not be liable for any other loss or expense arising.
The client may cancel the course booking by notifying the company in writing by acknowledged email or by recorded delivery as soon as reasonably practicable. The client shall also be deemed to have cancelled the course booking if the delegate does not attend the event.
The client shall be liable to pay a cancellation fee as follows:
Public Scheduled Courses:
Number of Days’ Notice
Proportion of Course Fee Payable
29+ days before the course
20% of the course fee
15 – 28 days before the course
50% of the course fee
0 – 14 days before a course
100% of the course fee
Any free places given under special offers will be subject to a £100 cancellation charge.
Customer Specific Courses (for example on client's site):
Number of Days’ Notice
Proportion of Course Fee Payable
0 – 25 days
In the event that the delegate is unable to attend the course booked the company will endeavor to transfer the delegate to an alternative course.
Transfers made 15-28 days prior to a course will be charged at 20% of the course fee.
Transfers made 0-14 days prior to a course will be charged at 50% of the course fee.
Transfers made 0-28 days prior to a course booked free of charge will be charged a £25 (plus VAT) administration fee plus any difference in course price.
The transfer option only applies to delegates who are transferring to a different date for the same course.
Delegates must specify their choice of transfer date at the time of transfer.
If a delegate uses the transfer option, the original course invoice and the transfer invoice remain due, even if the transfer reservation is subsequently cancelled.
If this is requested 28 or more days from the start date of the original course then the only charges applicable will be an administration fee of £25 (plus VAT) plus any difference in course price. If a transfer is requested within 28 days then the cancellation fee above shall be payable.
The company will endeavor to accommodate requests by the client to substitute one delegate for another but is under no obligation to do so. Such requests are subject to the replacement delegate meeting the pre-requisites for the course. In the event of substitution the client shall pay an administration fee of £25 (plus VAT) plus any unavoidable costs relating to the change.
The company accepts no liability if a delegate is unable to attend an event due to adverse weather conditions or any travel disruption. If a delegate is unable to attend, transfer fees will apply.
If a delegate fails to attend without prior notification, cancellation fees of 100% will be applied or transfer fees of 50%, plus an administration fee of £25 (plus VAT) plus any difference in the course price.
All transfers must be confirmed within 12 weeks of the date of transfer. After 12 weeks have lapsed, the booking will be cancelled and cancellation terms will apply.
7. Credit Rating
The company reserves the right to assess the financial status of any organisation or individual making a booking or in the process of making a booking and also reserves the right to require payment prior to confirming a booking.
The company’s total liability for any loss or damage shall not exceed the price payable for the services, except in cases of direct physical damage to the client’s property, personal injury or death.
The company shall not be liable howsoever caused for indirect or consequential loss including but not limited to: loss of profits; loss of revenue; loss of goodwill; loss of data; failure to achieve savings.
9. Fixed Price Courses
Where a customer orders a predefined selection of services/courses at a fixed price, the provisions of this Clause 7 shall apply except as may be expressly waived (in writing) by the company in relation to a particular order.
Services/courses within a fixed price are allocated to a particular named individual and such allocation cannot be transferred to any other person.
The customer may not modify the services/courses within a fixed price, and may not exchange services/courses within a fixed price for other services/courses.
Where a customer decides to cancel a fixed price before the first service/course has been booked (and within the 12 month fixed price period) the company will refund the fixed price cost subject to an administration charge equivalent to 10% of the fixed price paid.
Each fixed price is valid for a maximum of twelve (12) months. The Client may only use the services/courses within a fixed price during the twelve (12) month period immediately following the date they are ordered and payment is submitted. Any services/courses within a fixed price that remain unused will expire on the anniversary of the payment date and shall be deemed used with no refund payable.
Some fixed prices are provided on the basis of being for selected dates and locations only. The company advisor will work with you to arrange a suitable schedule.
The company reserves the right to cancel, curtail or re-schedule training courses or events, in which case it shall use reasonable endeavours to notify the customer and provide alternatives.
In the event of cancellation by the company for any reason (including where the company is no longer able to source the training course requested), the company shall use reasonable endeavours to find a suitable alternative and where this is not possible shall refund course fees which the customer has already paid in advance in relation to the cancelled course. Please note the refund will be a pro-rated amount of the sum paid for the fixed price which may be less than the usual price of the service/course.
The Company reserves the right to withhold services or provide reduced services if course participants attending on the Client's behalf fail to satisfy course requirements or meet the course prerequisites.
10. Force Majeure
The company shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.
If the company is unable to perform its duties and obligations under this contract as a direct result of one or more such causes the company shall give written notice to the Client of such inability stating the cause in question.
12. Data Protection and Confidentiality
The policy of the company with respect to data protection is detailed in these Terms and Conditions and its Privacy Notice which should be read in conjunction with these terms and conditions of contract.
Where Services are certified training courses, the Client consents to allow the company full access to examination results arising from their bookings. This information will be used in accordance with the requirements of relevant data protection legislation. The data will only be used to evaluate effectiveness of training and to assist the company in providing advice to its clients.
All Intellectual Property associated with training courses or other Services shall remain vested in the owner be it the company, its Training Provider or others.
Where Services are distance learning products then the Client shall abide by all reasonable terms of any license agreement applicable.
Intellectual Property which is identified as, or can reasonably be deemed to be, confidential shall not be copied or reproduced or disclosed to any third party without the prior written consent of the company. The Client shall ensure that its employees and all those under the Client’s control and supervision comply with this obligation.
Where Services are provided to the specification or special requirements of the Client, the Client shall indemnify the company against all costs, claims and damages incurred or arising out of any alleged infringements of Intellectual Property.
The Contract shall only become effective at the Confirmation Date.
Any typographical clerical or other error or omission in any sales literature, administrative documentation, course materials, invoice or other document or information issued by the company or its Training Providers shall be subject to correction without any liability on the part of the company.
No variation to these Terms and Conditions shall be effective unless made in writing and signed by an authorised representative of the company.
The company may assign or sub-contract the whole or any part of the Contract to any person, firm or company.
These Terms and Conditions expressly exclude any right afforded the Training Provider or any other third party pursuant to the Contracts (Rights of Third Parties) Act 1999.
During the term of the Contract and for a period of 12 months thereafter, the Client shall not directly or indirectly employ or solicit for employment any employees of the company or its Training Providers.
The invalidity or unenforceability for any reason of any condition, sub-clause or paragraph of these Terms and Conditions shall not prejudice or affect the validity or enforceability of the remainder.
These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.